Terms and Conditions

Terms and Conditions
These terms and conditions apply to all purchases made via the website of Fae Melbourne, located at 128 A'Beckett St, accessible via info@faemelbourne.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We do our utmost to describe the products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders are processed upon receipt of full payment. The available payment methods may vary by country. Customers must check for themselves which payment methods are available for their location.
4. Processing and Delivery
- Processing time: 1–3 working days
- Delivery time: 3–7 working days (depending on location)
- Items are dispatched directly from our supplier in China
5. Returns and Cancellations
Please see our separate returns policy for full terms and conditions.
6. Liability
We are not liable for loss or damage during transit if the tracking information indicates that the parcel has been delivered. Please always check the delivery address carefully.
7. Intellectual Property
All content on the website (text, photos, logos) is the property of Fae Melbourne and may not be used without permission.
8. Complaints Procedure
Complaints may be submitted in writing via info@faemelbourne.com. We aim to respond within 5 working days.
9. Governing Law
These terms and conditions are governed by Dutch law.